Problems with prices quoted

[Andrea2559]

Is anybody else out there having issues with the prices quoted to guests not being those advertised on your calendar?  I’ve had 2 weeks of guests requesting bookings for a whole month being quoted for the total price of what appears to be 1 day...!?  Of course I’ve been inundated with requests & having to disappoint...now blocked off as unavailable whilst the gremlin is being I suppose sorted. As yet no plausible or sensible explanations offered, only platitudes. Hoping others are experiencing similar problems so I can get some understanding of what is going on. In desperation...!

[Emiel1]

@Andrea2559 

There are several reasons possible for this:

- The monthly (or early bird or last minute) discount is extreme

- There is a (low) custom price set for specific months

- There is a ruleset applied for certain months or periods with extreme discount or custom pricing.

- A month stay is a "long term stay" and is charged/payed in installments. Be sure to see the correct total breakdown (and not only the final payment, which can be one or two days)

- And finally: there is a glltch in the software !

I can not simulate such bookng, as there is not a 28 days or longer period available on your listing.

I suggest to temporary set maximum lenght of stay to 27 nights until problem is solved.

Best regards,

Emiel

[Andrea2559]

Hi Emiel, thanks for your suggestions. First bit of concrete, sensible advice so far!  It must be a gremlin as none of the conditions apply ie: discounts or long stay conditions have been set. The final price has been so ridiculous guests have been sending messages asking for clarification!  Not my imagination I am afraid.  Has anybody else been having similar problems?

[Emiel1]

@Andrea2559 

I did not see recently posting in this community of fellow hosts having this same problem (at least not with finding the reason, like somebody who had set a 95% monthly discount !). Are you sure no custom price is set ?

Goto section where monthly and weekly discounts are set ("Length-of-stay discounts"), click Edit button, at end of this section is a line saying "you can set custom price for specific week or month", click on "month" and see if anything has been set there !

Best regards,

Emiel