Public Liability Insurance

[Barbara767]

Hi

A person in a recent party of guests injured herself on my property. I would like to start a PL claim. The help centre, calls and emails, are beyond useless. They have no idea what a PL claim even is.

I get a lot of 'sorry this happened'. Frankly I am emotionally fine I just want to do the **bleep** admin.

This page appears on the Airbnb site but when you click on the 'contact us' it takes you through to the standard contact us page...

https://www.airbnb.com/host-protection-insurance

Does anyone know how to deal with this. Or ideally someone who I can email or phone at Airbnb who is in this department and not some underpaid person who has no idea.

Thanks

[Andrew0]

@Barbara767  Have you been sued by the guest or forced to pay out expenses for the injury?

[Barbara767]

Their lawyer has emailed me the bills.

[Branka-and-Silvia0]

@Barbara767 

on page: https://www.airbnb.com/experience-protection-insurance

it is written:

Need to file a claim?

Please contact us and we’ll connect you with our third-party claims administrator.

so when you contact them just ask for " third party claims administrator" maybe CS reps will know who he is

[Emily487]

@Barbara767 

I'm sure that once it gets going you will be busy but please keep everyone here posted on your experience with this. May the Paperwork Gods smile upon you. 

[Charles-Gene0]

I need to purchase liability on 4 properties in the USA, do you know of companies that will write liability only.

[Lisa515]

Airbnb has liability insurance, you wouldn't use their insurance should something happen?