REFUND DUE TO CLIENT

[Sarie1]

We had a client that checked in - was suppose to check in for two nights but because of the extensive fires in Knysna only stayed one night.  Lavine [Personal information hidden] ref [Personal information hidden].  We contacted airbnb for a refund for the one night.  They phoned us to say that they will refund the client one night.  The client now says that we have to refund. We only received one nights money and you have to refund for the other night.  Can someone get back to me urgently please as we do not have details from your company

[Marit-Anne0]

@Sarie1

There is nothing for you to do now - the refund is between airbnb and the guest.  You have been paid one night, guest will be refunded one night by airbnb. End of story.  Just inform your guest that such refund is not immediate - it can take up to 7 working days to show in the account.  

btw - this is a public forum where hosts help each other, you should not reveal any personal info such as guests names. 

[Wendy-and-Frank0]

What @Marit-Anne0 said.