REFUNDS!!!!!!!!

[Victoria889]

I have received two emails from Air B&B stating I would receive a partial refund for cancelling a reservation myself and others were unable to attend. This was cancelled a month prior to the date of the reservation. Loads of time for notice!!! Now i am being refused my refund.. I have already been informed twice i would be receiving this , two different forms of documentation and I am still refused my refund!! This place is nothing but a scam and stealing peoples money!!!

CROOKS!!!!!!

[Sarah977]

@Victoria889  The amount you are eligible to be refunded depends upon the cancellation policy of the listing you booked. Each cancellation policy has different terms. When you book a listing you are entering into a contract to abide by those terms, so it's very important for guests to read and understand the host's policy before committing to a booking. Whether the length of time before the booking is "plenty of time", is irrelevant to the terms you agreed to. Some hosts will agree to a larger refund than their cancellation policy states if they are able to rebook those dates- you have to message the host and  politely ask if they are willing to do that.

There is an extenuating circumstances policy both for guests and hosts that can allow you to cancel and receive a full refund, but the circumstances which that covers are quite specific. Simply being unable to make the trip isn't considered an extenuating circumstance.

[Branka-and-Silvia0]

@Victoria889 

of course, you have to press "cancel this reservation" button to actually cancel. Many guests think a message to the host or to Airbnb is enough, but it isn't.

Long term reservations for more than 28 nights are not refundable at all.

Here you can read about different cancelation policies and refunds:

https://www.airbnb.com/home/cancellation_policies#flexible