Rates in Channel manager updated, but no change in AirBnb

[Daniela281]

Hi Guys, 

I have updated the rates in the channel manager Tokeet and pushed them into Airbnb, but no change was done, I have even contacted the Channel manager helpdesk to find out what happend, but it seems that the problem is on the Airbnb side, do you know how could this be solved? How could I get in contact with Airbnb helpdesk?

Thank you, 

D.

[Alice-and-Jeff0]

You can log a defect here: https://www.airbnb.ca/help/feedback but you will not be informed of a fix or be given any updates.  

You can contact Airbnb directly, but they will likely log a ticket and have someone get back to you.  

Based on your profile, it doesn't look like you have any listings associated with it.  Not sure what you're pushing to via Tokeet.  

 And knowing what I do about software, if Tokeet is asking you to resolve their software push issue, you should probably get your money back.  This is a software problem for Tokeet and Airbnb, not you as the user.  They should be solving a push issue as something is broken from their channel management software and the integration with Airbnb.  

[Daniela281]

Hi, thank you for your feedback. It seems like I have used my personal Airbnb account instead of the one with the listings. Thank you for your help. I will contact them.

[Daniela281]

is there not a normal email address I can send my request to? This is really messy and not really helpful (not your advise, but the AirBnb helpdesk), thank you.