Maybe somebody will read it here, so I'm going to try to "piggyback" on your post. Sorry, but I don't know what else to do.
I am a Superhost, and I have been a member of Airbnb for a decade. I have been using the same credit card and Paypal accounts since day 1. I treid to book a place for an upcoming vacation and I rec'd the pop-up message "We are having trouble with your payment method...please try another method". Credit card is my default method. I switched to Paypal - same result. This happened TWO WEEKS ago, and it still is not resolved. I have spoken to/messaged no fewer than 10 people, having to repeat the story each time (because there seems to be no continuity in the CS reps). I have been promised multiple times that a Case Manager would be calling....NOT! I have started several "Help Center" messages, someone responds the next day (or later), we have a few back and forth, and then the thread is just "Closed"! Now when I try to message, I don't even get a response - at all - nothing.
All of the same questions have been answered, many times. I am using a desktop, not a mobile device. Same computer I have been using for last 5 years. They told me it was an issue with my credit card company. Citibank says there is absolutely nothing amiss with my account, they never received a charge from Airbnb, so there is no way they could have anything to do with it. Same with Paypal; no holds, no limits, no issues, never received a payout request from Airbnb so it cannot be from their end. Same with my bank. They have NOTHING to do with my money being sent thru Airbnb.
I thought I would remove my CC from payment method, use Paypal as default method, then re-insert my CC just to see if it would "reset". Website won't allow me to remove CC as payment method because I have reservations pending, and I used that CC to pay for them. Which means I can't even remove that CC payment method and retry until the end of October, when those trips have ended! HELP!!
