Refund a night - Airbnb Community

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Refund a night

Gusest arrived very late and, our key pad wasn't working.

3 Replies 3

Somerville, MA

@Melissa666 . Is there a question in there? Was the guest able to get into your listing to sleep that night?

Hello! no they couldn't get in until the morning. They didn't arrive until 12:45 AM.

Somerville, MA

@Melissa666 . So what is your question? How to send them a refund? If you should send them a refund? How you can make it up to them?

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