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Refund a night

‎27-06-2019 02:58 PM
Melissa666
Level 2
‎27-06-2019 02:58 PM

Refund a night

Gusest arrived very late and, our key pad wasn't working.

‎27-06-2019 02:58 PM
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3 Replies 3
‎27-06-2019 07:51 PM
Susan151
Level 10
Somerville, MA
‎27-06-2019 07:51 PM

@Melissa666 . Is there a question in there? Was the guest able to get into your listing to sleep that night?

‎27-06-2019 07:51 PM
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‎27-06-2019 08:58 PM
Melissa666
Level 2
‎27-06-2019 08:58 PM

Hello! no they couldn't get in until the morning. They didn't arrive until 12:45 AM.

‎27-06-2019 08:58 PM
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‎27-06-2019 10:42 PM
Susan151
Level 10
Somerville, MA
In response to Melissa666
‎27-06-2019 10:42 PM

@Melissa666 . So what is your question? How to send them a refund? If you should send them a refund? How you can make it up to them?

‎27-06-2019 10:42 PM
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