Refund

[Nina252]

The host refused my reservation with a message, after 24h I received the paypal mail saing that the refund would be on my account in 7 days. It's been 2 weeks, and no refound. What do I have to do?

[Marzena4]

I guess you must contact Airbnb Customer Service - use Twitter @AirbnbHelp or the form: https://www.airbnb.com/help/contact_us#/. Or you will find a pinned post in the Help section how to do it: https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728, and ask them.