Refunding a guest voluntarily

[Tiffanie4]

I had a great guest that unfortunately had to deal with our dog barking and whining all night one of the nights during his stay. I would like to refund him his fee for that night, but Airbnb states no listings are eligible for me to 'send money.' Any ideas? 

[Ric11]

Have you managed to do this yet? 

If it's now allowing you to send money, then you could change the reservation price by choosing the option to change reservation. 

[Linda108]

Not sure what steps you took, @Tiffanie4, but if you want to refund money just go to the reservation in question and select the request or send money option and follow the steps.  Hope this helps