Reinstating my profile photo

[Elizabeth251]

Hi, My husband and i have been in several airbnbs around the world. Last year we needed a photo so we got a friend to take a photo of us. It seems to have been lost as it doesn't appear now. I'm trying to book a room in Lakeland Florida and the host demands a photo which I can't produce. What can I do? Can you reinstate my photo? My name is Elizabeth **** and my email is [personal information hidden]

Pleas can you help me restore that original photo.

Elizabeth

***[Post title updated]

[Lizzie]

Hello @Elizabeth251,

Welcome to the Community Center. It is great to hear you are booking somewhere nice to stay. 

In terms of your photo, that is strange that it is no-longer on your profile, could it have been on a different account by any chance or perhaps the last booking was on your friend's account? Just a thought. 🙂

In any case, I am afraid you will need to upload an image again. You can do this by going to your Airbnb profile > Edit Profile (click on the profile circle in the top right-hand corner of the airbnb page, when logged in) > Photos and Video (on the left-hand side of the page) > Upload a file from your computer. 

If you no longer have a photo on your computer, perhaps if you have a camera on your phone you could take one on that and either use the Airbnb app to upload it to your Airbnb profile, or send yourself the image via say email and then download it to your computer. 

I hope this helps and you get this all sorted. Just to add, I hope you don't mind, to make it easier to find your post I have made your question into a new topic and moved it to the Community Help board. 🙂

Thanks,

Lizzie