Reservation request

[Larream0]

A guest is trying to book our flat but seems to have a problem with the verification. When he tried to send verification of his pasport it did not work. He tried again with a drivers licence and it did not work again. Every time it goes wrong with the scanning of a foto.

Does anyone know how to solve this? Is there a telephone number (preferrably in the Netherlands) of Airbnb where the guest can ask advice?

thanks

[Lilian20]

@Larream0 there is nothing that can be done on your side. 

The guest should definitely call his local airbnb hotline. +31 20 52 22 333

( https://community.airbnb.com/t5/Community-Help/PETITION-AIRBNB-FOR-CONTACT-NUMBERS-ON-WEBSITE/m-p/19...)

[Larream0]

Great !!! Thanks a lot !!!!

[Mariëlle1]

Guest has to return to airbnb. Takes 24 hours to organize the verification. it's up to you if you keep your place reserved for the guest. I always do. Just a bit service! Marielle