Reservation

[Alex1237]

Hi, I just have learned that the reservation I had done to stay in NYC for 15 days is not  good because the guy says he has a lawsuit with AirBNB, I have paid more than 8000USD, bought tickets for 5000 USD, etc.... I have no phone to call and expect an inmediate solution and hotline to call. Please call me inmediatelly to [Personal information hidden]. Is very urgent, I m leaving on saturday

[Lizzie]

Hello @Alex1237,

Lovely to meet you, my name is Lizzie and I am the Community Manager here. I'm sorry to hear this has happened with your booking, I can understand your concern. 

Due to the time sensitivity, the best thing to do is to contact our Support Team directly as they will be able to help you sort out your reservation. Unforutantely, I don't have access to your details. As you are based in Spain, here is a number to contact them: +34 91 123 45 67. Also, here is a useful Community Guide on the different ways to contact them.

I really hope you get this sorted out nice and quickly and can enjoy your trip to NY. 

Thanks,
Lizzie

[Victoria567]

get in touch with air bnb resolution centre to cancel your air bnb booking without penalty to you describing the host situation.

then look at Trivago and book alternative accommodation