'Resolve an Issue' - messaging updates exactly every hour!

[Kim119]

In the Help Centre, if you send a message via "Resolve Issue", you get a nice message:

We’re currently working on your case, and a member of our team will follow up with you soon. Thank you in advance for your continued patience.

Then it tells you what case it is, and that it has been updated X minutes ago.

Well, after an hour, the timer resets! No one has followed up with me 'soon', but my case has been 'updated' exactly every hour since I posted it.

How long have people waited for a team member to follow up?

[Mike77]

@Kim119

Chuckle.

I think you in for a long wait.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887
Mike says: "Need to contact AirBnB, Google It."

[Kim119]

To follow up: I received an email within about 4 hours. However, I've been assigned to a case manager so it's not over yet... Will let you know how long before I hear back.

[Maxine6]

I put in a claim 2 days ago and it still say waiting for response!!!  not sure how long I am to wait but not happy with Airbnb right now at all ... 3 issues at rentals within the last 3 weeks.