Return Guest Review

[Eric557]

I have been blessed to have several return guests. One has come back 9 times (traveling nurse). I noticed that each time that she left a review that my percentage of 5 star reviews didnt change after her second visit. Do return guest reviews of each stay no longer count after so many visits?

[Linda108]

Do I understand you correctly, @Eric557?  You are looking for your average rating to change because the returnig guest is leaving 5 star reviews and you are not seeing the impact in your stats.  Right?  

[Eric557]

Yes! You are correct 

[Carol407]

Even worse, your returning guests do not get credit for every thumbs-up you give them.  They get one thumbs-up “recommended by other hosts” and after their first visit, it is the same as a thumbs-down.  I have many returning guests that give me 5-stars and my status stays at 4.9, and their recommendation rate drops.

I have left a message with Airbnb.  This is so unfair, but until it bubbles up in priority on the application improvement list, it is unfair to us and our guests. 

I suggest you message Airbnb and let them know how single reviews for repeat hosting/guests is not representative of facts.  If enough host do this, it may change.  My next step is to let my returning guest know what is going on with the thumbs-up deal and hope they complain too. 

I host because I love to host.  My guests should not get a virtual thumbs-down because they chose to return to my space.  Their enjoyment of my space each visit should count every visit, and my approval of them as guest should count for their every booking.