Return money to guest

[Loo0]

I have guest who paid before I accept the booking, but somehow my apartment no longer available.

I've cancelled the reservation, but how can I confirm that the money did return to that guest?

[Carol271]

kAir bnb's websie is not working and I have wasted the entire day trying to reeturn money I owe to a guest.  Air bnb REFUSES to take responsibility and IO'm afraid I'll get a bad review.  THEY HAVE NO PHONE NUMBER!

[Jessica-and-Henry0]

@Loo0

If the guest did not stay at your listing, then you (host) have not been paid. If the guest claims that a payment has been made, then the money is with Airbnb.

Unless Airbnb has handed money over to you (host) on behalf of the guest's reservation - which in reality DOES NOT HAPPEN - then it is not your job or responsibility as a host to worry about whether the guest recieved money back due to cancellation. It is between the guest and Airbnb. 

[Cormac0]

@Loo

They will always contact the Host as it so much easier than contacting Airbnb as @Jessica & Henry said it’s got nothing to do with you as Airbnb control the money.

Regards

Cormac

ECK III

ECK VIII

[Cecilia24]

My guest wants to leave the apartment before planned ( a log booking of 35 days), how I can give back his money.

I agree he leaves earlier.

Please let me know the best option

Thnaks in advance.