Review Bug Found

[Teo6]

When I logged in this morning, airbnb.com asked me to leave a review for 1 of my guests, which I did, but airbnb.com continues to ask me to leave a review for this guest. When I try to give the review again, I get an error message that says I can't edit the review, but airbnb.com continues to ask me to give a review for this guest, so I tried to find the review I left, but I can't find it anywhere. I tried this with a windows 7 computer using Chrome and then MSIE, but I got the same exact results. It's a bit frustrating.

If you have any insights about what is going on with this issue and how to fix it, let me know. I think it is a BUG in the system, and this is the only place I could find that might be appropriate to post this issue.

[Quincy]

Hello @Teo6,

I'm sorry to hear this. 

I'm not sure if you have Airbnb on your phone, but have you tried this as well? If that doesn't work, I'd recommend that you contact Airbnb and also report this issue via the Airbnb Feedback page.

Please let me know. 

[Teo6]

This is not helpful. This is (was) a bug in the software, which has nothing to do with a smart phone. I don't have a smart phone, which is why I carefully worded this issue without the word "smart" or "phone." Note that a phone is not neccessarly a smart phone and this app will not work on a non-smart phone, so this comment doesn't even make sense. Anyway... I think the issues here in the community should be addressed as written. I think I identified a "bug" on the website using a computer with specific browsers. Providing solutions to issues that aren't in the original post is at least useless and at most distracting and counter productive. Thanks.

[Cormac0]

@Teo6

Just ignore it Teo, it goes away eventually.

Regards

Cormac

The Explorer's Club Krakow III

[Laura1063]

I'm having the same issue, just happened with my last 2 reviews 

after trying 6 x over the course of a few days, the first review was finally excepted but now my next guest review is doing the same.

[Teo6]

Don't get me wrong - the app is solid and is better than anything else out there that I have found, but it could be better, so hopefully the following will help in that regard, if the designers pay any attention to this.

This is (or was) a programming design issue. In this situation, data changes (saved, added, updated, deleted) were not in synch with the app - the app that displays stuff couldn't see the newly saved data. 

Sure it's a minor inconvenience to you and me, but multiply the time lost by millions of users and time from airBNB tech support, and it is not such a minor thing to the company. I haven't noticed it lately, so maybe it is fixed. 

These are the things I experienced reporting this BUG (ideas for improvements):

1. It was NOT easily reportable. I had to go here to the community to report this bug, which is not effective in the least. I think airBNB needs a place to report bugs and show the status of bugs.
2. It was difficult to find out if others were having the same issue. In fact, I did not find any others with this specific issue, which is why I reported it.
3. This bug was never acknowledged (admitted) by the company, so I have no idea when or if it was fixed. This creates additional issues for me and anyone else that was forced to accomplish things in a much more time consuming or difficult way - I am still using my workaround, which is why I won't notice if it is fixed.
4. The only statuses given are updates to this post. 2 are counter productive and disruptive, and 1 (yours) is a confirmation of the BUG - nothing good came out of my efforts as far as I can tell.
5. IF the bug was fixed, how can I find out when and other details about the fix. I am interested. It cost me many hours.

I hope the above ideas make it up the chain and something good can come out of my efforts documenting the bug. Maybe airBNB will actually come up with a BUG reporting process. Maybe I am the only 1, but I would like that, and I doubt I am the only 1. Thanks.

[Nancy61]

Nope -- this bug has not been fixed. I've just experienced it with a guest 10 days ago. 

I reported the issue to Customer Service via Twitter direct message. Here is CS repsonse: 

"The only problem is your review for the Guest is not being posted on your Airbnb account. And the alternative way the review will be posted is after 14 days.

We're still hoping for your kindest consideration regarding this matter as we don't have a guaranteed time frame as to when the error will be fixed."

Doesn't sound like this software bug is high priority matter.

[Lyudmyla0]

Hi I just experienced the same problem and I am now shocked st how many online messages I was able to pull in one second that are vontnuinly being posted for the last two years.

 The guest left me a review. I left him a review as well. So my review for the guest was posted on his profile but his review was not. I was placed on hold by a female Airbnb “specialist” for 30 minutes and was disconnected. I called back and told that I was upset and at first the male specialist  said that it takes up to 48 hours to have the review posted which is not true. I disagreed with him and told him that that’s is not correct information and that I never had a problem with previous 16 reviews. And then he said he should investigate the glitch. 

It it is amazing that they clearly know there is a problem and will not even acknowledge that it is a consistent one.