Review Order Should be Latest at Top

[Jillie1]

I know this has been discussed before but I wish AirBnB would put the reviews in chronological order (regardless of where the guest is from) with the last staying guest review at the top. I've just had a lovely couple from Barbados who have left me a 5 star review and it's been shuffled down the pack so it looks as if I haven't had any guests at all in March. Not very good for guests confidence to book?

[Ann72]

@Jillie1 when you're looking at someone's listing, you can see the reviews by either Most Relevant or Most Recent.   See the little box in the lower right on these screenshots?

I don't know why it's now defaulting to "Most Relevant."  What does that even mean, anyway?

[Jillie1]

Hi Ann - Yes, I see what you mean and I hadn't realised that before.  As an AirBnB traveller myself occasionally, I wouldn't have thought or known to view that before you mentioned it.  Thanks for letting me know but as you say, what does relevant mean?!  It all open to different interpretation isn't it.  Best wishes to you and many thanks for your reply.

[Sarah977]

How bizarre. What is a "relevant" review? Does that mean Airbnb acknowledges that the reviews full of lies that they let stand, claiming it reflects the guest's "experience", aren't relevant?

[Jillie1]

Heaven knows Sarah?!  😉

[Ann72]

@Jillie1 @Sarah977 It would be better if the hosts could choose which order they want the reviews to appear - most relevant or most recent.  Some who have gotten bad reviews might want to choose "most relevant," which might float the better reviews to the top.  As a traveler, though, I always want to see the most recent reviews.  What if there are three "most relevant" reviews from three years ago?  Things might have changed considerably in that time.

[Sarah977]

@Ann72@ @Jillie1   I agree that most recent is best at the top. There might be things a guest downgraded 3 years ago that have been replaced or upgraded. And it could make it look like there haven't been any recent reservations, if all those were lower down. 

Although I can understand that if a host got a crappy outlier review they'd like the choice to move it to the bottom.