Review for Troublesome Guests

[Brian984]

We have been hosting now for 10+ years at a higher end property.  Over the years, we have had minor issues, nothing that could not be overcome.

We recently had a group that were what one might call "high maintenance". 

They called us multiple times a day during their stay, to complain about virtually everything from there not being enough toilet paper or paper towel (i personally placed 13 rolls amongst the 3 bathrooms, which one might think should be more than enough but I arranged for more to be delivered) to a call at 10:30 pm to say the toilet was plugged and wanted us to send someone right away.  We were not able to reach the plumber until the next day to go out and all it took was a simple plunge of the toilet using the plunger that was right beside the toilet.  Another time they called to say there was water in the boat (it rained the night before) and wanted us to come empty it for them.

My question is this....  when you have troublesome guests, how do you handle the review?  Should we share the details to warn other hosts?  Do you lay it all out or just let it go and hope they are nicer to the next hosts?  

[Emiel1]

@Brian984 

You can mention they were "high maintenance", other hosts know what to expect.

No wonder the toilet was plugged by using such amount of toiletpaper !

[Mark116]

@Brian984  I always try to say something positive, XX family was YYY, but they required more hand holding/fussy/high maintenance/demanding than normal.  You can say or not say that you wouldn't host them again or can't recommend them.  I would also wait until the 13/14 day to review them.

[Sarah977]

@Brian984  Hoping that they are nicer to the next hosts is unlikely. If you were to let it go and not mention it in the review, they will be under the impression that they did nothing wrong and will certainly continue to act like this in the future. There's a small chance that if they see that their behavior was out-of-line and duly noted, they may be less demanding and attempt to be more self-sufficient in the future. But that's really beside the point of warning other hosts about your experience with them. Please do.