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I'm a new host - my first booking is a guy from Mexico who did indeed verify with government ID on request. He has booked my house - big enough for 7 people for just 2, it maybe seems to good to be true? Can anyone advise if the govt ID is watertight? He ... Latest reply by Farah1

Hi - I have a guest who wants me to hold the accomodation for a week until he gets paid. I have pre approved it and he now has 23 hours to book. Does he pay at that point or later on? Thank you in advance! Latest reply by Lawrene0

I have had several guests that have booked my room intending to bring their children even though my rules clearly state that my place is not suitable for children under the age of 12. I only seem to be able to cancel 3 of these reservations without penalt... Latest reply by Jeff158

hi I've sent messages over the last 5 weeks to my guest to confirm check in times etc.. she has ignored every single message, until today, when she said she isn't sure if they can travel.. can they have a couple more days. The trip starts in 3 weeks. I a... Latest reply by Renee23

My listing has been blocked by Airbnb for over 6 -7 weeks. I have spoken with around 6 customer advisers .... and everyone knows how hard it is to get the number of customer service. ALL OF THEM confirmed that is a mistake but only marketing departement c... Latest reply by Elsy3

I can't search any listing in Air BNB, My listing is gone from my mobile phone app too! Latest reply by Phil-andJing0

I have accidentally sent payment twice by Paypal because of the network error. I have sent an email to Airbnb but no answer. What should I do? Latest reply by Rei3

We are new to Airbnb and have a question. We have two bedrooms. Our base price is $49 for the first room sleeps 2 (queen bed) and additional $20 for the second room sleeps 2 (queen bed) plus $10 cleaning deposit. I am available to cook breakfast inclu... Latest reply by Lisa658

Hello we have a reoccurring problem with Airbnb reservation calendar yesterday , we got a message from someone in Moscow - asking to rent our apartment for dates which are available- but before we have pre approved him he has already placed the reservatio... Latest reply by Steve143

My guest who where suppose to arrive tomorrow for 10 days, just wrote me a message asking me if he can postpone the reservation for Octomber because a matter of health. My cancelation policy is strict so i wanted to ask what is the best way to manage this... Latest reply by Cormac0