Review

[Lettingeasy0]

Hi,
I had had a review of 3 stars from a customer with this motivation: "You give me the cheap one next time" and I received the warning email of account suspension
I think this review is absolutely inapropriate because it's the customer that choosed and reserved the room therefore it's not my error or something else.
I replied at the customer but I have a bad score for that: is it possible to cancel this stupid review, please?
Thanks a lot for your help

[Marit-Anne0]

@Lettingeasy0

airbnb will only remove reviews that are violating their guidelines.  You should not be too worried about the automatic warning messages though. 

[Luke73]

Hi @Lettingeasy0

I am guy who standing out this case so I don't know whether you are right or the guest. Any way, if I were you, I will collect all the proofs and submit to airbnb through this link:

https://www.airbnb.com/help/contact_us#/

When you explain with Airbnb representatives, they will make it clear.

Good luck buddy,

Best