2 days ago. i had a reservation. But i wasn't at home at that time. And i told the guest about the situation. He said ok and wrote the situation to airbnb to cancel. Then my plans changed and i told my host to come. He said ok but he didnt come. And the airbnb didnt answer to us 1 day. Then they canceled it and they blocked the reviews.
After that i had a new reservation quickly. And i forgot the change the prices. After the reservation i sent my new guest a special offer. But she refused it. She can. But also i can send a special offer. we have a section for that. İ didnt want to disturb her or make her uncomfortable. She canceled the reservation with the help of airbnb without saying it to me. Also airbnb didnt inform me about the cancellation. They informed me after cancellation and i think this is not fair. Because i have rights as my host.
Now the host writes a comment about me which i didnt see without accomodation. And i wanted to delete it but the case manager didnt reply me. And i wrote the problem to the other airbnb worker which solved my problem about the host which promised to come and then not. But he said to me "wait your case manager." I told him i dont want to wait because this is not sunday. Then i wrote it to an another case manager. he said no. İ told him i wanted to talk with a community manager but he doesnt want me to talk with a community manager. İ think the rules changed day by day. Sometimes if you are lucky they did what you want and sometimes if you are unlucky they said no. How could it happen? İ cant understand.
Can you help me about reaching a community manager?
