Shorten reservation after check-in

[Simone66]

Hallo! It's the first time that it happens one guest cancel the reservation in the middle of the stay?

I not even know this was possible.

The guest booked for one month and she stayed maybe 15 days. She wrote me she found another place where to stay. Airbnb wrote me they refound her following my cancellation policy and then my payout has been updated.

Do you know haow the update of the payout works?

The payment method is via bank transfer and I already received the payiment of the total amount.

Many Thanks!

Simone

[Gerry-And-Rashid0]

Your cancellation policy will come into effect. If you owe her money then AirBnB will take this off a future payment to you. If they had not paid you then it will be applied to the payment you are about to receive.

[Simone66]

Perfect! Thank you so much.

Best

simone

[Dave-And-Jill0]

Hi Simone,

I am a new host.  did the shorten stay drama work out to the benefit of everyone

how so?

[Sandra126 · Accepted solution]

@Dave-And-Jill0, whatever cancellation policy you have selected will be enacted, from flexible: one day's payment, moderate, and strict where you will be paid in full.

[Linda216]

Hi we have a family of 3 who checked in today for 2 nights but said they want to go to another location 3 hours away so the Dad can play golf & they did not previously have it on their agenda and only want to stay one night with us and they want to get cash back from us. There is no problem with the room as they have a large luxury family room with 3 beds. We allowed a very early checkin, I gave them lots of options of places to go see & eat in the area and we even made phone calls to arrange Skellig Michael boat trips. I said we would have to go through Airbnb to cancel the second night & to get the refund -the lady went on to her Airbnb booking and said she could not get the option to cancel the room for the second night.
what do you advise we do or how do we cancel Airbnb to refund them regards Linda

[Mike77]

@Linda216

You don't have to do anything.  You pay AirBnB to handle the money and the cancelations.  YOU don't cancel anything.  You let AirBnB and the guest "hash" it out on their own.  You just sit back and do nothing.

Mike
AirBnB Treehouse for Rent
https://www.airbnb.com/rooms/7292887

"Coming soon to a bookstore near you: The Quotable Host by Mike" -- @Sandra
"Guests neither scare nor intrigue me--and I'm ALL about the money!" -- @C C

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[Helen3]

Hi Linda

How awful for you . As Mike says, you don't need to do anything. Just let your guests know if they want to cancel they need to contact BnB

However I do suggest you message your guests on BnB with what you have said here so there is a clear record that you have gone out of your way to accommodate them and they choose to cancel because they changed their plans.  I would also flag this with BnB.

Personally I wouldn't be looking to refund a guest who simply changed their minds 

[Shannon258]

Our guest after 2 days of a 5-day stay, said that she had to leave for emergency reasons.  She didn't cancel -  she just put in a request to alter the reservation from 5 days to 2 days.  Airbnb sent a message that she would be charged for 3 days (the 2 days plus 24 hours penalty I guess) but asked us to accept or decline.  If we declined what would happen.  We were on a flexible cancellation policy which said that that is all we could receive under that policy so should we just accept?