Stranded guests

[Daniel-Harris0]

Our host canceled 2 hours prior to our stay and we are stranded in a Guatemala village and in danger. AIRBNB says there is nothing they can do.  We came in on a bus that doesn't return until morning. It's 9:45pm. We are walking the streets with our luggage from building to building in the dark with my grandmother and two kids hoping someone can help us find a place to stay.  Someone please help!

[Robert-And-Nancy0]

@Daniel-Harris0

Oh my gosh, did Airbnb really say they could not help you after the host canceled. That is totally unacceptable. As a host for Airbnb I am very sorry to hear you are in this position. I hope that you are able to find a hotel or some safe place to stay. As soon as possible you should call Airbnb back and demand some compensation. If able to post on their Facebook and/or Twitter as I have heard that gets faster results. Please let us know that your family is safe and that you have found new accommodations.

Come on Airbnb help out these guests.

[Cormac0]

@Daniel-Harris0

Have you tried the local police station, they may have accomdation.

[David126]

AirBnB are a booking service and they may not have any Hosts listing in the area with availability, hopefully you found a Hotel etc.

Usually they refund +10% for the inconvenience.