Hello,
We recently had an bad experience as guests in a studio apartment of host Joyce [Personal information hidden] and David [Personal information hidden] [Link hidden] that was dirty and falsely advertised (can one list a full bathroom if this is missing a sink, and is it fair to show a picture of a balcony overlooking the ocean when the apartment only has a small terrace overlooking a parking lot and buildings on all sides?).
All instances of uncleanliness and false advertisement were accurately documented with photos.
We opened a claim with the resolution center and three case managers in a row (Allen D., Kevin K. and DeAndre R.) dismissed our claim repeating the same justification: "The history does show the listing advertised as a studio."
Is listing an apartment as "studio" the loophole Airbnb uses to give the hosts the upperhand when their interests better align with the economic interest of Airbnb?
Does anyone have any experience with "what you can get away with when you list your apartement as studio"?
Thank you for all your help!
Dario