Super mad guest

[Clau38]

It turns out my listing wasn't as clean as it was expected, or so the guest tells me, I live outside of the city so I can't corroborate this information. This is the first time I've ever had a complain like this one so I don't know what will happen. She arrived yesterday. First she contacted me through one account wanting to make a reservation for that same night one hour after the reservation, I told her she could, I authorized the reservation and she switched accounts and made the reservation from another profile, she has no reviews beacuse she is a new member and it all seems very strange to me.... Anyway my question is, if she cancels now after doing her check in, how will I know if Airbnb makes the refund automatically or if I have to make the transfer? 

[Ana1136]

@Clau38 can't you send someone to check if she is telling the truth? You don't have to do anything in order to give her refund, Airbnb will handle everything and she will probably get a refund since you didn't make an effort to correct the mistake if it was even dirty in the first place and she has pictures as evidence. 

[Mark116]

@Clau38  Isn't there a cleaning person you could send to check out the situation, and if necessary, reclean the apartment?  is it possible it hadn't been cleaned because it was a last minute reservation?  And did the guest say she was cancelling or she just wants the place cleaned?

As far as the refund you don't do anything, airbnb will do that.