Superhost

Ros52
Level 10
Durban, South Africa

Superhost

Hi Everyone,

 

I currently have 3 Homes on Airbnb. I am looking forward to becoming a Superhost. My questions is the following, I have 7 5star ratings so far in total from all my guesthouses. Do i need to get 10 in total or per home ? I also know about the response rate and no cancellation policy.

 

5 Replies 5
Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Ros52 you need 10 in total. You can check your progress on your profile. 

Alon1
Level 10
London, United Kingdom

@Ana1136 @Ros52 

 

Anna,

 

SuperHost Review requirement is just 50% on 10 Stays.

i.e. 10 bookings and  5 Reviews! 

 

Simple really, and Airbnb will award for being 'Experienced Host'.

What a joke... or flattery to deceive?

 

 

Ana1136
Level 10
Ohrid, Macedonia (FYROM)

@Alon1 10 on Airbnb, and who knows how many others on other platforms. Do I deserve my supehost status with 10 Airbnb stays but maybe 60-70 from other places less than someone who only rents through Airbnb? Am I less experienced? I don't think so. And what if I only have 10 stays from Airbnb for ten days each? A hundred days is the whole season here, we don't work all year round. It is actually harder to maintain the status with fewer guests, one bad review and it's gone. In your opinion how many bookings should a host have in order to be eligible to become a Superhost? 

Susan17
Level 10
Dublin, Ireland

"Superhosts are experienced hosts who provide a shining example for other hosts, and extraordinary experiences for their guests.  The programme highlights the people who are most dedicated to providing outstanding hospitality"

 

Yes. Because one could possibly be classified as "experienced" and a "shining example" to others - in any field - after 10 single nights' on the job, and a handful of reviews... 

Alon1
Level 10
London, United Kingdom

@Ana1136 @Susan17 

 

Ana,

 

Thank you for response.

 

I find it interesting that your first instinct to define 'Experienced Host', is to broaden the horizon beyond Airbnb. It may be a perfectly valid point, but Airbnb evidently never considered it . There's no 'show us your CV'. And if there was, we can potentially envisage Airbnb awarding SH solely on track record of hosting on other websites, without actually yet hosting on Airbnb. This is the flip side of your coin or  logic taken to its conclusion.

 

However, since your suggestion is outside Airbnb's current remit, we are rather left with the scenario noted by Susan. One can literally attain SH for 10 stays of a minimum of a day. For those with multiple properties of 10 or more, it can conceivably be obtained for a single day's hosting.

 

Yet, if we are to be more inclusive of the vast majority of Hosts, who have far fewer properties and / or listings, evidence may be gleaned from Lizzie's thread from June 2018 'Welcoming All Superhosts'  that currently shows more than 2,100 posts up to and including the last evaluation 1st April 2019. Therein, we find ample proof that SH was attained in one or two quarters. Without an exhaustive search, I could easily find 3 examples of 9 Reviews for one - two quarters, and quite a lot in the 10 - 20 Reviews range.

 

Any way we wish to look at it, it's difficult to make a case for labelling  'experienced' to an Airbnb Host in one or two quarters given that 'experience' is commonly equated with a significant period of time. and more specific to this enterprise doubtless  dealing with a variety of persons, cultures, circumstances and/or contingencies. Moreover, there are T&Cs particular or peculiar to Airbnb. (eg phantom Deposits, dubious Cancellation policies, etc).Consequently, it often requires a variety of experiences to become familiar with the modus operandi and machinations of the website. 

 

Still, we find CC littered with new or quite new SHs asking Help for incredibly simple issues, which if nothing else conveys their lack of experience!

 

In sum, 10 bookings of whatever duration are unlikely to give a sufficient variety of experiences.    

This brings us to another comparative factor. A Host may take a year or more to reach SH, in the process acquiring considerable more bookings and experiences than the newly hatched chicks of one or two quarters. For example, a Host may take two or three times as many bookings & with it reviews than those with less than 10 or 20 Reviews for one or two quarters, and their average is below 4.8. This obviously more experienced Host simply may not have obtained the requisite average so quickly, and at times it can be years, as indeed in my case, over 6 years hosting on Airbnb (and other websites), without ever being SH, and only in the past 12 months did the average start to nudge up to 4.8. 

 

It's worth adding that at the last evaluation I was faced with a peculiar choice: At the evaluation date it showed 4.7 average. 2 days later I had a Review from departing guest 1st April, and following this 5* it nudged me up to 4.8 and with it the automated change in notification 'Everything is looking good'. Indeed, with the best part of 3 months to go to next evaluation, it led me to contemplate that I was guaranteed SH July 1st on the condition that I didn't take a single new booking and with it the possibility of non-5 star Review that would drag me back down to 4.7.

 

I was so struck by this paradox that I wrote a quite detailed article about it, posted on Quincy & Lizzie's latest thread at the time: Superhost Evaluation Timeline - 2019 first quarter (There were very few contributors, and it doesn't seem to have been read by many people.)

 

In this article, I expressed my 'opinion' as to answer your question: I suggested 18 - 24 months with a 100 Reviews or equivalent 365 days hosting, along the lines of old fashioned apprenticeship, as a good bench mark to qualify 'Experienced Host'.
 
I would only add now, to be most specific within the current remit of a year cycle as SH evaluation, then 365 days hosting should in fact be the measure.
   It's probably worth also separating criteria and awards for the relatively few Hosts who specialize in long term.
 
Finally, it's worth remembering SH is a relatively new award in the context of history of Airbnb. In another thread 'The Magic is Gone', its author Barbara stated that she would only consider to be guest of a Super Host. Thus I posed  her the question of my own record, and would she not consider to lodge with a host of 6 years experience and over 300 Reviews? Barabara did not answer.
 
Consequently, I am left to reiterate a comment made elsewhere, namely, that the vast majority of my Guests don't have a clue about the existence let alone the significance of SH.  They rather note I've hosted for a considerable period, like the Reviews and photos of the listing. So I gather it's this history which breeds confidence in prospective guests.  While SH remains an internal concern to Airbnb and elevated amongst Hosts who hanker after it.