Suspicious activity

Sharon136
Level 1
East Albury, Australia

Suspicious activity

After a recent book where a booking was made for 3 guests (a couple and another female), the cleaner reported all beds had been slept in (2 queen, 2 singles). 

I haven't taken issue with these guests but have now outlined on my rules that if more beds are slept in than guests there will be a an extra charge. when the enquiry came through I specifically asked how many people would staying.

 

It isn't convienant to lock the bedrooms not booked as I don't live locally but would appreciate somes tips on how to question the guests to gauge their sincerity on the purpose of their visit. These guests in question may also have been undertaking business activities that I am unhappy with but do not have proof other than left behind lingerie. Last time this happened March 2019 we only found  out when the cleaner answered to door to a gentlemen asking if he had the right address for a massage. I tried following up with Airbnb but the outcome of their investigations couldn't be revealed to me.

 

I have heard that these groups move around and never stay too long in one place. Has anyone else had this problem? Both times it has been from visitors overseas.

 

2 Replies 2
Emiel1
Level 10
Leeuwarden, The Netherlands

@Sharon136 

As you offer an entire house, it it not possible to deny access to one or more bedrooms. People have the right to use them all, as in your listing is no mention of restrictions to this. I also do not see in your house rules "if more beds are slept in than guests there will be a an extra charge."

About the 'business acitivities":  that's not the kind of guests hosts like to accommodate, but if there is no proof Airbnb can not do much to help you. But your review will probably state : not recommended

Best regards,

Emiel

Susan151
Level 10
Somerville, MA

@Sharon136  On AirBNB you are charging by the person, not by the bed. If you try to charge by the bed and a guest complains to AirBNB your listing could be suspended. If this is important to you, you can create different listings with each one offering a different number of beds with a different maximum number of guests.