HI Mathew,
As I wrote before When you need support from Airbnb
there’s no way you can get it
nobody will help you or answer you
I needed to talk to a human being an conf somebody to give me support as I do with guests in order to help me.
i don’t know if you understand my point
a lady came to my apartment
And when she left I noticed that she damage the property.
The mattress
tha sheeds
the towels and more
once I contact her asking her to pay me the damages she left the app, that simple
and nobody helped she just got away with it.
I have to pay my repairs and continue smiling at my next guest.
Thats not general it’s specific