hello, we are also in a similar location
we also have a limited season
we operate a strict refund policy as to limit lost rental time. we are not alone in that decision, and find it to be the standard both in local hotels, resorts and BnB's
the problem with "on the spot refunds or shortened terms is this: You can not get that "extra night back" to re-SELL in most, (including Air's) systems.
and the fees can hardly be recovered- becuase- this involves to many people needing to agree, re-book, request refunds, approals, ETC -and the system can be confusing to get everyone in agreement, then open the unit for booking.
the speed at which we can book and make decisions has spoiled many of us to where we do not want to take the time to canel/ change... usually the guest wants immediate satisfaction- but is unwilling to go through the trouble, the system, the RULES (they have created) to get their refund in the proper maner.
we have found that one of the greatest things about Air is that you set the rules and policys-
we had to ask ourselves, are we running from a business point of view- or a hobby.
based on the honest answer to that question- we set policies.
that said- we ask the guest (who has made the decision to change their minds) to make those changes through the system if they wish to persue a refunds. some have- some have not. leave the problem to those them who have created it- they have a way to get a refund- if they choose
hope that helps a little, give thanks for life, christopher
