I am now already in a +10 day discussion with Airbnb on an i...
Latest reply
I am now already in a +10 day discussion with Airbnb on an issue of blocked days that are being switched to 'active' in the c...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Help! I have a small home that I typically rent to outdoorsman, hunters specifically. My home is a very rural area, town of 120 people, dirt roads, so it's a constant dusting . . .
I have a front porch that people love to just sit and visit! I had 2 guests from the City come and gave a less than favorable review, right down to not liking the shape of the dinnerware. Said they believed I had mouse droppings and animal hair on their bed. In their review, they continued to say they changed the linens and found a different comforter. Not true.
Their reservation was for 2 days, they left after the first night, without contacting me about their concerns, and then left a review that they weren't comfortable and proceeded to lower my overall rating.
This home is vacant, and with our weather this year, it's humid. I explained this to them, and pointed out that I have added a de-humidifer - yet they claimed the kitchen knobs were grimy, sticky . . .
Is there anything, I can do to bring up my ratings? I only have a few rentals per year, so this has really hurt my profile.
Perhaps spell out that it’s a rural backwoods country find. If you enjoy a front porch view. Welcome.
Is there any way you can up your game, @Darla31 ? I totally get wanting only hunters. I want only experienced backcountry campers. But as I am putting my listing out there for the world to book, I can ask for what I want, but I'm going to get what they want.
No one, though, even hunters, should ever find the last guest's dog hair on their comforter. You've admitted that is a possibility in your reply to the review. Can you get some help with the laundry maybe? I cannot here - a bit remote, like you - but I can add a prep day between bookings, so that's what works to give me time to thoroughly clean.
I do think that review won't put off your target guests, and might work to keep away the pickier sorts, so there is that silver lining.
For example: The TV is too small for the space? In a hunting cabin? Lucky to get a TV at all, I would have thought. Once I read that bit, it made the other complaints seem exaggerated.
Hope that helps a little.
Thank you for the feedback. It helps!
Yes, I have a cleaning person that must have missed the comforter issue. I have decided to oversee the home after each visit.
The TV - that's a funny story really. I had to replace the tv last year, because someone knocked it off the table. So, yes, luck to have a TV.