The facts
I stayed overnight at this particular airbnb
I placed my diamond stud earrings on the bedside table connecting them together using the ‘earring back’ parts before I went to sleep that night
In a hurry we left the next morning; I forgot to take my earrings, they were left 100% in the hosts flat (small flat, tiled floor).
The day after leaving the hosts flat I touch my ears and realise my earrings are not in, i forgot them at the hosts house.
I immediately text, call & airbnb message the host that day (Sunday), then again on Tuesday, still no response, I hear back from her finally on Wednesday after 3 days, she tells me her phone was broken.
She then calls and tells me (as she is standing in the flat) that she cannot see the earrings anywhere, and that she is the only person that has been in the flat.
I tell her I am coming down to collect them as thats where I left them 100%
I head down the next day (Thursday), and search the whole place, I find nothing.
I ask her about the earrings and she is adamant no one was in the room, so I leave.
a while later after thinking about it (after the first time I had searched the flat) I came back and asked to search the vacuum cleaner, broom, dust pan and washing machine bed sheets.
(she checked the vacuum and washing machine when I was not present)
she then mentioned that she did in fact have guests stay the night after us, and that she had already called them and asked if they found earrings, they said ‘no’.
I am so baffled as I left them there, to me there could be 3 options;
- someone has clearly taken them, or
- they would still be there in the room on the table or on the floor next to that table, or
- the guests that stayed the next night took them
Q: why did she not contact me asap, is this bad customer service?
Q: surely upon cleaning such a small space she would have picked them up. She was the only person that cleaned the room that morning after we left
Im not sure weather or not I can factor any of this into the review, what do others think (besides they fact I was silly enough the leave them there in the first place?)
I guess I'm just upset they haven't been returned to me…and wonder where they are?
