Help

Hi Liz,In my house rules I clearly added that no children under the age of 2 are allowed at the house. I also was supposed to be able to confirm or decline any reservations before booking. However, I got a message / as well as I confirmed booking from a ... Latest reply by Grace329

Hi! I received this email from a landlord trying to rent her place. “Hello,Thank you for your answer.In order to make the reservation via Airbnb, I would need your contact information (name, address, phone number). Once I have registered you for an insp... Latest reply by Sarah977

Overall I am very excited to be a relatively new Airbnb host. My dilemna is as follows: the person we hired to manage our property set our listing up under her name and this has resulted in several problems. We have figured out how to morph from "her" ...

I am seriously dissappinted with Air BNB who deemed it aceptable to refund us only 50% of 3 nights of a trip after we experienced a severe leak which leaked into our bags, ruined our belongings, and forced us to sleep on the floor by the front door. The c... Latest reply by Lisa723

I had my first rental request, while I was away for 24 hrs with no email access, of course The request was for dates that the house is not available. I responded 24 hrs later and I cannot “decline” the request... Is this user error on my part? Latest reply by Kesh3

I want to book a place in Osaka and wish to check if I have any credit to deduct from the payment Latest reply by Emiel1

I have been using Airbnb for nearly 5 years, and I'm always the guy who recommends Airbnb over Hotels (for obvious reasons). Throughout my travels to Europe, Asia, West US and East US I have had no issues. Until this past week. My host violently began po... Latest reply by Derek163

hello everyone, I have two property in airbnb, so i try to send the link for this client call evenly, because she need book my two houses, so try to help me asap. Latest reply by Miloud0

Hi, I just booked a flat in Osaka.The host need all the guest passport infomation and send to an email address which I can not search in internet.Is it common practice of Japan after the governorment take control of this kind of rental?Thanks! and sorry f... Latest reply by Jessica-and-Henry0

If a room booked under flexible condition, am i allowed to move the dates multiple times without additional penalty? Will the same cancellation terms apply (full refund except service fee) even after few change of dates of the initial reservation? Latest reply by May108