I'm having problems with payouts @ the moment as I can't provide government id as my passport has expired & I'm waiting for replacement drivers licence.I have been receiving payouts for the last 12 months & woke on Boxing Day to an email asking for verification & that I won't receive payment untill provide it.I can't even get to speak to anyone except operators,I waited 2 days for a call back which I never received so called again requesting to speak to a manager but it didn't happen so requested a call back @ an arranged time 5pm as I have poor phone coverage & it would allow them 4 hours to look into it.They called back later 5.50 on an alternative tel no & I missed their call.Ive now run up £138 phone bill useing the free toll option!!!
So resorted to messaging to which I received no return explanation except for your case has been closed.
I have explained the urgency of the matter,that it is my sole income & threatened to turn guests away but they just don't seem to care.I was lied to by the first operator regarding why no email was sent forewarning of the upcoming request.
I have suggested that my payouts continue untill I can provide the ID they request & asked if there is any other form of ID they would accept as there must be some people that don't have neither & wondered what the procedure is in such cases.How am I supposed to get help when no one is communicating with me.
I am a super host & allways do my very best to make sure my guests enjoy the time they spend @ my property but this experience is really making me think about other places to take my business.
