Hi fellow hosts,
Hopefully you can provide some insight on this issue. We recently tried the Beta Non-refundable Discount (10% discount) for our guests. Little did I know that this 10% discount would be added to our existing 10% weekly discount, taking our $80-85 a night listing down to $65.78 a night before the Airbnb Service Charge... not great.
Is there any recourse for this through Airbnb? I don't really want to go back to our guest who is staying with us for 9 days to revoke one of the discounts, but when we opted-in to non-refundable, there was zero mention of doubling up on discounts in the fine print. I assumed that one discount would apply, not both. Otherwise we never would have chosen to do this.
Thoughts? Thanks for your input!