What does this Rating Mean in Airbnb Language?

[Susan1404]

A new message popped up on my dashboard today and it said it needed my attention.  Upon checking it out, I have no clue what the -Star means out beside the Overall rating.  It has been saying 4.9 before today.  I did have a perfect 5 until a guest decided to knock it down because of location (still trying to figure that out) and non-existent bugs.  My exterminator could find no sign of bugs of any sort after I called them in, so only the guest could see them apparently.  At any rate, just trying to figure out why I now have that -Star and hoping someone can explain it to me.

[Joe0]

I have the same thing pop us as well. Confused me also! Have been Superhost for 4 years so not sure what is happening 

[Lushana0]

Yes, just noticed the same thing on mine! It says i've lost superhost status and my work collection status due to having no reviews, but I can still see all of my 5 star reviews in my account. I sent a message to the help centre, hope it gets resolved easily and quickly!

[Susan1404]

@Joe0 @Lushana0  - I found another thread where the same thing was posted.  It seemed to be the general concensus that Airbnb tech was messing with things and hopefully, it is just a glitch that will be worked out soon.  I hope so for all of us - there is really no good reason for this to happen.

[Sarah977]

System-wide tech glitch from the glorious Airbnb tech team that seems unable to work on anything without breaking something else.

[Susan1404]

@Sarah977- I'm fairly new, but getting used to Airbnb doing things like this already.  LOL!