What should I do if an AIRBNB GUEST asks for payment outside of the AIRBNB website?

Helen427
Level 10
Auckland, New Zealand

What should I do if an AIRBNB GUEST asks for payment outside of the AIRBNB website?

@Laura_C 

 

An observation in this topic of Help on the official website, it only mentions about what to do if a HOST asks for money OFF the website.

 

Would you please ensure there's also advice and inclusion of  what HOST's should do if a GUEST asks for monies off the website, as seems to be a common occurrence from posts here in CC?

Thanks in advance

 

https://www.airbnb.co.nz/help/article/199/what-should-i-do-if-someone-asks-me-to-pay-outside-of-the-...

1 Reply 1
Alice595
Level 10
Concord, CA

@Helen427  Probably it is allowed by Airbnb.

 

I had a guest who asked me to rent him for long-term after his short stay.  I refused and he started to pick on me. Eventually I had to call Airbnb to terminate his stay. I told Airbnb about it. Airbnb not only persuade me to refund him unused days but also allowed him to leave me a retaliatory review, which I appealed for removal with no success.