Where do I find my travel credit balance and their expiration dates?

in
El Cerrito, CA
Level 2
57,372 Views

I have accrued travel credits thru friend referrals and as superhost. Where can I find my balance and the expiration dates for each? Thanks!

55 Replies

Re: Where do I find my travel credit balance and their expiration dates?

in
Key West, FL
Level 6

I am looking for the same thing. I received a few emails from credits for referrals and also as compensation for an airbnb error, but it doesn't seem like there is an easy way to find them. I thought they'd be listed somewhere?

Re: Where do I find my travel credit balance and their expiration dates?

in
California, United States
Level 2

Here:  https://www.airbnb.com/account-settings/payments/payment-methods

 

I just got off a support chat and filed a feedback complaint, after spending an hour, for the second time, looking for it. The first time, I also asked support, who sent a link, only it disappeared from my inbox. This time, I also went to Help (no topic on 'where do I find my travel credits / coupons') and no real answers here, so here it is. Also, you can only use one per reservation.

Re: Where do I find my travel credit balance and their expiration dates?

in
Anderson, SC
Level 1

This showed my credit but it still did not show when the credit expired. So frustrating!

Re: Where do I find my travel credit balance and their expiration dates?

in
Victoria, Canada
Level 1

Thanks for sharing the link!

Re: Where do I find my travel credit balance and their expiration dates?

in
kbh, Denmark
Level 1

I just spoke with support, who said that the money can only be seen and used when making a booking. That has got to be illegal.

Re: Where do I find my travel credit balance and their expiration dates?

in
San Mateo, CA
Level 2

I can't find them either!  And I have pretty much searched everywhere on the site.  If you find out, pls let me know. Thank you!

Re: Where do I find my travel credit balance and their expiration dates?

Administrator in
London, United Kingdom
Administrator

Hello @Staci0@Victoria1@Amber1,

 

Lovely to meet you all, I wonder have you seen this Help Center article? It says that 'your available travel credits automatically appear as a coupon on the checkout page of your reservation request. If the travel credits aren't automatically added, it means the reservation does not qualify.' 

 

I hope this is helpful. If anyone else has any tips on this please do share. 🙂

 


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Looking to contact our Support Team, for details...take a look at the Community Help Guides

Re: Where do I find my travel credit balance and their expiration dates?

in
Chino, CA
Level 1

When you go to "Invite A Friend" it shows how many credits you presently have earned and also any people you have invited, but that have not yet earned you any credits.  I cannot find where the expiration date is listed on my credits, but they say you lose them if they are not used within a year of earning them.  I wonder if they remind you before they are gone.

Re: Where do I find my travel credit balance and their expiration dates?

in
Newcastle, WA
Level 2

They don't remind us.  I was sad to see mine disapear...

Re: Where do I find my travel credit balance and their expiration dates?

in
Kuala Lumpur, Malaysia
Level 1

I had the same concern.. Like how do one know which reservation qualifies for travel credits application? Anyone who can share the answer to this, much appreciated.. Thanks.

Re: Where do I find my travel credit balance and their expiration dates?

in
Glasgow, United Kingdom
Level 2

Hi @Lizzie

 

Thanks for this.

I had some travel credit, which was added to a booking, but I removed it as I had 100dollar coupon to use. But now the travel credit has completely disapeared, but I have not used it! What can I do about that?

 

Thank you!

 

Eilidh

Re: Where do I find my travel credit balance and their expiration dates?

in
Glasgow, United Kingdom
Level 2

Ah! I checked the giftcard balance, which I notice is something different. Seems the credit is still there. How do you know which bookings it will be valid on?

Re: Where do I find my travel credit balance and their expiration dates?

in
Las Cruces, NM
Level 1

Thank you @Lizzie 🙂 I think I understand now... looks like I won't be able to use my credit until I book with a host that's over $75/nite, or $75 total... if I read it right?? Wish I'd know this before I booked my april airbnb lodging, as that would have/ could have allowed me to stay 2 nights. And they expire? Hmmm... not fair... wish they didn't..... thanks again!! Signed, A Happy Host in NM:) 

Re: Where do I find my travel credit balance and their expiration dates?

Administrator in
London, United Kingdom
Administrator

Hello @Lillie0,

 

Great to speak with you. Yeah, travel credit is due to expire a year after issue, as mentioned in the article. 🙂

 

Exciting you are planning a trip - are you going somewhere nice? 

 

 

 


--------------------


I'm currently on maternity leave. I look forward to catching up when I return. In the meantime, please contact another member of the Community Manager team: Personal Update


Looking to contact our Support Team, for details...take a look at the Community Help Guides

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