From my opinion, Air BnB were really good about reimbursing and when we first started, I really thought they had our back. I knew when they went public things would change and it did. They rarely back up the host and the guest is always right. I had $14k in damages, they paid me 4, it took me a week to clean the house while my hubby and others' were doing repairs. They give no reasons of what they paid, just "after further review....." Typically customer service answers have misspellings and hard to read their responses because the grammar is awful!
In my opinion, the future of Air BnB will be cheap with no frills as why should we put our all into something where guests can do whatever, whenever they want! I'm not leaving yet, just looking for alternatives.