Will Airbnb please add private non-review related host comments on bad guests

Roberta150
Level 8
Flagstaff, AZ

Will Airbnb please add private non-review related host comments on bad guests

A problem I'm encountering is when I have a bad guest I want to tell Airbnb about, but to do so a review must be posted after which the host can add a private message to Airbnb that won't be shared with the guest. I know the review system is extremely important to the Airbnb system, however, there are cases when it would be bad for me to post a negative review and I certainly don't want to give a thumbs up to these people - mainly when the guest(s) live within three hours of my listing home (in a large city) and can easily come back to cause problems. I only want to do this when the guest has been a serious problem, so retaliation from a negative review such as damage to my home would be highly likely. So in these cases, I leave no review to keep myself and my property safe. However, I would greatly appreciate a private way to write Airbnb about the problems encountered, perhaps when I report and block them there could be a "reason" area where comments may be entered. It would not be appropriate to use customer service for this since there's nothing specific for them to do - and I'm sure they are busy enough helping handle immediate problems. Thank you for considering adding this feature.

4 Replies 4
Marzena4
Level 10
Kraków, Poland

Have you thought about other prospective hosts of such guests in the future, @Roberta150?

// "The only person you can trust is yourself"
Helen3
Top Contributor
Bristol, United Kingdom

Hello @Roberta150

 

I agree leaving a review acts as a warning for other hosts, so they don't go through what you did.

 

Have you contacted Airbnb about these guests directly?  If not give them a call so there is a record.

 

You can call them on their customer services number.

Cynthia-and-Chris1
Level 10
Vancouver, WA

@Roberta150 Like @Marzena4 said, think of the future hosts who may be subjected to this terrible guest. Don’t they deserve a heads up? A review doesn’t need to be long and terrible. You can just write something simple like, “Would not recommend” 

Linda108
Level 10
La Quinta, CA

@Roberta150  Your safety comes first in all your decisions.  I get that.  You did not share what the issues were with these guests.  While the thumbs down review is a way to warn other hosts, perhaps you can use the flag under the profile to report the guest behavior.  I would only do this if you believe the person is totally inappropriate for Air BNB.

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