When requesting a response from, "the correct department", to answer my questions, AirBnB sent me a message to my inbox saying they would be sending me an email b/c that is their preferred method of solving these issues, for record keeping...their email routed me back to my inbox, saying "This case has been closed", please refer to Help Center, which is the place that it began, no humans. (all in a matter of 5 minutes.) Why the runaround, AirBnB?