Wrong card currency detection

Kirill6
Level 1
Herceg Novi, Montenegro

Wrong card currency detection

Hello. I have a MasterCard in USD currency, that today was used for paying for booking of apartment. My preferred currency in AirBNB is USD, but AirBNB said, that this card in GBP currency and I must pay in GBP. Because of this, i had a double conversion USD->EUR->GBP instead of simple withdrawing USD, and I had lost money.
I didn't found the way to communicate with support, so trying to do it form here.
How can you comment this situation?

2 Replies 2

@Kirill6 - https://www.airbnb.com/help/article/95/can-i-pay-with-any-currency

 

 The currency you pay in is controlled by your payment method and, in some cases, by your country. It’s not possible to manually choose what currency you'll use to pay.

When you select your country and payment method on the checkout page, the currency in which you'd be charged will be clearly displayed before you confirm your reservation request.

Thank you for your reply!
My payment method is USD MasterCard and country, where i booked apartment - Russia(RUR). I am in Montenegro(EUR). Don't know from there GBP currency was selected.