Your Service

[Kimite0]

They seriously don't even deserve a 1 star.

I AM BEYOND ANGRY WITH THIS USELESS COMPANY.

Airbnb has the WORST booking process that I have ever experienced. I book the staff accommodation using Airbnb frequently.

UPON processing payment for the accommodation this time, I was blocked by a message saying "Unable to make payment" & "Please take a selfie of yourself". I went to my account and everything had been verified when I first signed up with Airbnb.

I HAD TO SPEND 3 DAYS FIGHTING WITH YOUR CALL CENTRE THAT ARE VERY ROBOTIC AND CANT SORT OUT THIS ISSUE, UNSURE HOW TO DO THEIR OWN JOBS AND KEEP PUTTING ME ON HOLD. VERY BAD TELEPHONE MANNERS!

I HAVE SENT THROUGH 20 SELFIES OF MYSELF TO VERIFY, which I never had to do with the previous bookings I've made, just so that I get new messages that I must try again??!!!

THIS IS MY ACCOUNT. THIS IS MY FACE. DON'T COME AND TELL ME THAT I AM NOT ME! THAT IS **bleep**ED UP. YOUR SYSTEM IS **bleep**ED UP. ALL THIS INCONVENIENCE JUST TO BOOK 1 ACCOMMODATION??!!! AND YOUR RESPONSE TO ALL OF THIS IS THAT I MUST TRY TAKE ANOTHER SELFIE USING ANOTHER PHONE??? Most user unfriendly.

AIRBNB YOU ARE THE WORST SERVICE PROVIDERS AND I WILL FOREVER BE SHAMING YOUR BRAND TO EVERYONE.

YOU'VE LOST ME AS A CUSTOMER FOR GOOD AND MORE CUSTOMERS TO FOLLOW.

[Helen3]

Not sure why you are shouting at your fellow hosts and guests on a community forum (Not monitored by Airbnb) @Kimite0 

A little confused by your post surely if you are booking for your staff you should be using an Airbnb for Work rather than your personal account. (You shouldn’t be making third party bookings on your personal account).

[Kimite0]

If you can give me Airbnb's email address that would be actually more valuable than your opinion.

Furthermore, I am directing this NOT to hosts or guests, but to Airbnb as clearly stated. Thanks.

[Helen3]

Wow how incredibly rude of you @Kimite0 - 

And rather amusing that you think it’s okay to insult someone while asking for their help at the same time

Try  looking at the ‘contact us’ post if you want to contact Airbnb. 

[Kimite0]

Sorry, you find my comment rude. But there is seriously no need for your unhelpful opinion in my case.

[Helen3]

Your reply was rude.

My comment was extremely helpful @Kimite0  many hosts won’t accept third party bookings and Airbnb can and do shut down personal profiles used for third party bookings.

But hey ho you clearly know much more than I do about these things than I do 🙂 

[Kimite0]

I am glad you find your comment very helpful but I must have missed something here because who are you to tell me how I am allowed to book? @Helen3  

[Chris232]

@Kimite0  I have a spade if you want to borrow it.

We are not AirBnB reps here, Helen @Helen3 has given you good advise. So you need to learn to wind your neck in and take the advise which has been freely given to you.