airbnb uncontactable

[Dilwyn0]

Does any one know why its so difficult to contact airbnb ? I had a problem which I reported via message direct to guest , then someone from airbnb phoned me up because guest never replied within 24 hours. The employee of airbnb assured me that they would reimburse money to my account, however this was months ago and they have failed to reimburse me as to date.

My problem is that I am unable to respond to thee email they sent confirming the reimbursement as it informs me that the complaint has been dealt with and there is no other way of contacting airbnb about their failure of keeping their promise. Can anyone assist me with any advise please ?

[#2]

Does any one know why its so difficult to contact airbnb ? I had a problem which I reported via message direct to guest , then someone from airbnb phoned me up because guest never replied within 24 hours. The employee of airbnb assured me that they would reimburse money to my account, however this was months ago and they have failed to reimburse me as to date.

My problem is that I am unable to respond to thee email they sent confirming the reimbursement as it informs me that the complaint has been dealt with and there is no other way of contacting airbnb about their failure of keeping their promise. Can anyone assist me with any advise please ?

[Steve143]

Hello @Dilwyn0,

It sounds like the guest may have contacted Airbnb about whatever the issues was.

For phone and message contact information you can click on "Help" and then on "Visit the Help Centre" and then on the "Contact us" button near the end of the page. That will show a phone and a message link.

You can also type "contact airbnb" in the "Search the Community" box on these forum pages where you posted your question. Scroll down a little in the suggestions that appear and click on the "Contact Airbnb: A Community Help Guide[UPDATED]" one. That has phone numbers and Twitter and Facebook contact information.

You can also use your favourite internet search enging to search for "contact airbnb" or "phone aribnb" etc.

Steve.