amend a booking

[Catherine317]

Hello Abnb community!

Can someone please help me? I have a guest who wants to change her booking to stay an extra day & she says that her request has been sent through, however I havent received it. I'm wondering if I need to cancel her booking & have her re-request the new dates she wants?

Thanks

Catherine

[Cynthia-and-Chris1]

NEVER NEVER NEVER cancel a booking!

You can go in and initiate the change and she can accept on her end.

[Dee9]

Agree with above. Cancelling a booking will incur penalties. Send her a "special offer" with amounts & new dates.

[Lizzie]

Hello @Catherine317,

Great to meet you. Just to add to the other comments here by @Dee9 and @Cynthia-and-Chris1, I thought you might find this Community Guide (created by a host here in the CC) helpful on the ways you can amend the dates. 

I hope this helps, let us know how you get on.

Lizzie