automated review due to cancellation

[Andy12]

Hi

I had - once in a lifetime - to cancel a booking because of upcoming renovation works.

I informed the guest 6 months in advance of this anticpated renovation and offered to contact him/her, once the works are done and the unit available again, and give him/her priority - which I have done now.

I believe I read once somewhere that extenuating circumstances would allwo to request such automated review to be withdrawn.

How do I go about this. All the communication with this guest has been via AirBnB and is posted. I have undertaken all possible efforts to inform this guest timely in adavance and offered the unit again, as promised, once it was available and the works completed or completion anticipated.

Best Regards, Andy

[Helen3]

I would give BnB a call and see what they say - you gave plenty of notice and events were beyond your control.

[Gerry-And-Rashid0]

You should always contact AirBnB first and tell them what is happening. Building works of certain types are allowed as extenuating circumstances. All the system sees is that you cancelled a reservation. Contact AirBnB...