Hello @Heather726,
Lovely to meet you. My name is Lizzie and I am a Community Manager here.
Sorry to hear you are experiencing this, I bet this was a little worrying to discover. It sounds like a funny syncing issue, as it happens at the same time of day, each day. Have you found that it does this on all browsers? Also, have you contacted MyAllocator to see if they have heard of similar issues?
Hopefully this can be sorted soon.
Thanks,
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.