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UK Lockdown November 2020

Hey Everyone, Does anyone in the UK currently have guests staying with them where the checkout date is after 5th? What are you doing, asking them to leave Wednesday or Thursday, refunding them for the 'cancelled' days? Thanks for any ideas x

Created 01-11-2020 | Latest reply 03-11-2020 by Helen427

in England, United Kingdom

Service fee in India

can anyone help with service fee options India , got to know in a few of the countries they are implementing Host-only fee, which is 15%. On the same lines as booking.com. Is this true for Indian host too ?

Created 28-10-2020 | Latest reply 02-11-2020 by Vinay46

in Gurugram, India

Contradictions in the star rating based on guest feedback.

Guests can be fickle in deciding a location is a certain star rating. This is unfair as this information is clear to the guest before they choose a location. If an apartment is in zone 1 and one minute from the station and the description of the listi... read more

Created 30-10-2020 | Latest reply 02-11-2020 by Ann72

in London, United Kingdom

Unhappy with lack of proper refund

Hello, I booked an AirBNB in Austin TX 2 weeks ago for mid-Feb 2021. This morning I received notice that the conference I was going to attend was cancelled. I promptly contacted the host (Renters Club) asking for a cancellation and a full refund. They rep... read more

Created 02-11-2020 | Latest reply 02-11-2020 by Debra300

in South Bend, IN

My host is selling the property I have booked to stay at and the host waiting until the 48 hours of 100% refund time was over before messaging me

Hi all, I just wanted to post this situation to see what other people's opinions are on the matter and what you guys suggest I should do. This is also my first experience with airbnb so I'm off to a bad start. The first stay I booked for my trip cancelled... read more

Created 01-11-2020 | Latest reply 02-11-2020 by Ashur1

in Marrara, Australia

Guests can now smoke in any host's home with no consequence

Airbnb says smoking in a home does not cause damage. Not covered by host guarantee and can't be reimbursed with the "security deposit" they don't collect. Can I collect my own deposit? What is the work around? Guests can basically do anything in the hom... read more

Created 02-11-2020 | Latest reply 02-11-2020 by Super47

in Woodstock, GA

France : New Nation Lockdown Stats On Oct 30 to Dec 1 or ?

Created 28-10-2020 | Latest reply 02-11-2020 by Helen427

in Paris, France

missing email contact in reservation details

Dear Fellow Hosts, Received the following reply today from "customer service" (note: took two phone calls and multiple back-n-forth messages to FINALLY get to the heart of this matter with a clear answer to my "hey, what happened to the email link?" quest... read more

Created 24-08-2020 | Latest reply 02-11-2020 by Julie1197

in San Carlos, CA

Taking legal action against past guest

I'm a long time host and have managed several properties through the platform with little to no issues. Earlier this year I had hosted a new guest who turned out to be deceitful and manipulated me and the co-host who help to manage the property. Due to t... read more

Created 01-11-2020 | Latest reply 02-11-2020 by Jeffrey434

in New York, NY

HELP - My Superhost account is temporarily suspended

Dear community exerts, I need your urgent help and advice please! I've been hosting as a full time job for a few years already, my rating is almost 4.9 with ~500 positive reviews! Last month I had a last minute reservation from a guest (also a host) from... read more

Created 01-11-2020 | Latest reply 02-11-2020 by Nikoleta12

in Sofia, Bulgaria

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