Help

Hello If anyone can assist we are a property that needs to charge the HST so I put it on my Airbnb site saying pay on arrival. This has worked well until tonight guest checks in and shows me on her Cell phone a charge for the stay and a service charge th... Latest reply by Emiel1

Hi, My friend is an airbnb host also and she is trying to find out how she can follow up payment of her guest who stayed from Jan 10 to 18, 2018. Her account is [personal information hidden for safety reasons]. She has already filled in the pay out metho... Latest reply by Laetitia164

hi airbnb team we listed some properties with you but our property not live with you please check and live my property aeap Latest reply by Emiel1

Hi everyone! Thank you, in advance, for your assistance on this. We have a extended stay guest who booked the first of January. His work assignment has been adjusted and he needs to change his arrival from Feb 5- Mar 30 to Feb 9 - Mar 30. He is getting... Latest reply by Carmen-and-Scott0

Hi, I am quite new in Airbnb but had already 3 guests with good reviews. I am now on my forth guest but is been a nightmare, he keeps contacting me for strange things , like is expecting that o give him the money back. He started to ask for a cleaner afte...

Anyone know when we'll get our 1099's for 2018? Latest reply by Karen-and-Mike1

Has anyone had any success in discovering how airbnb decide what percentage to charge our guests? I have only just joined and am amazed that there is no email contact available to ask this question. I am not prepared to call a USA phone number (living i... Latest reply by Paul1255

I'm a new host and a bit confused on how AirBNB will record the required taxes in for my Truckee, CA house. I've been unable to list out the taxes for guests in the additional prices section so have two questions. 1. Am I forced to use the Special Offe... Latest reply by Alicia242

Hi all! I just got a refund request from a guest who left behind a piece of underware which was chucked away by our cleaners when they found it on the floor among other trash items. What happens if I decline his request? I have suggested paying half of th... Latest reply by Quincy

Is there any way I can change a starting time of the tour? We offer the tour at 10 am and 2 pm. However, it shows on airbnb that the tour starts between 8:30 am - 10:30 am, which is incorrect. I checked the dashboard but could not find any feature that al...