Help

There appear to be site glitches again. First of all, a guest last week badly wanted to book my listing and was so frustrated that she could not send the inquiry. I saw her inquiry come in and yet the time on the inquiry was hours before I received it. He... Latest reply by Volha0

It is 12:15pm, new guests are scheduled to checkin 'as early as 3pm' and I've just discovered that my water catchment tank has collapsed and my 18,000 gallons of water is GONE, and I don't know what to do! This is a major address. There is no 'fixing' th... Latest reply by Nedrra0

It appears that sometimes my guests are charged approximately 5% for taxes and other times 10% for taxes. I'm pleased Airbnb is taking care of collecting and remitting tax, but I'm concerned it is not being done properly or equitably, how do I find clarit...

Hi! I was wondering if I could put in my calendar that instant reservations must be done 48 h in advance... Does anyone know? Thank you!! Latest reply by Gerry-And-Rashid0

Hi, Our cancellation policy is full refund until 5 days prior to check in. we had a booking for Aug', which was canceld today and I think that the guest was not fully refunded. I still see in furture payments almost the whole original amount to be paid a... Latest reply by Linda108

Good day, I recently had a guest staying in a house I manage. They had booked the place for 7 nights over the busy Easter period. After two nights they informed me that they would like to leave the place early. They wanted to leave as they owned a propert...

hi there I have a guest who booked for my cottage, however as the main house was avaliable, i upgraded her accomodation to the main house. Is there a way I can unblock the cottage as this is not in use?

Hi there, We would like to know what the Resolution Centre will support us on regarding these two issues: We've experienced a situation where our guests were hours later than agreed to checkin, and did not contact us until much later in the day. As we don...

Hi, If there's anyone who have ever used Airbnb, I would love to get your help to fill in my questionnaire for my undergraduate thesis. and maybe you can help me to share this post because i need to get as much answers as possible. I would really apprecia...

Hello! Does anyone know details about the $100 certificate which air bnb give to guests in order to use them in the future for lodging? A future guest would like to cancel her reservation and then to rebook it, using the certificate. Thank you in advance....